Policies
Terms & Conditions
Split payment orders will be handled as custom orders, custom order policies will apply.
If for some reason payments can not be continued, please contact at once. Refund on past payments, before making last payment are subject to communication and will have a 30% fee for covering taxes and service costs for each refunded payment.
Shipping
Processing time
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The time we need to prepare an order for shipping varies. For details, see individual items.
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Estimated shipping times
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Germany: 1-2 business days
United Kingdom: 7-10 business days
North America: 7-10 business days
Europe: 7-10 business days
Australia, New Zealand and Oceania: 8-12 business days
Asia Pacific: 8-12 business days
Returns & exchanges
We gladly accept returns and exchanges
Contact us within: 14 days of delivery
Ship items back within: 21 days of delivery
We don't accept cancellations
But please contact us if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
"Custom or personalized orders"
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Payment options
Orders and payments are handled over Etsy.
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
