Policies

 

Terms & Conditions

Split payment orders will be handled as custom orders, custom order policies will apply. 
If for some reason payments can not be continued, please contact at once. Refund on past payments, before making last payment are subject to communication and will have a 30% fee for covering taxes and service costs for each refunded payment.

 

Shipping

Processing time

The time we need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

Germany: 1-2 business days

United Kingdom: 7-10 business days

North America: 7-10 business days

Europe: 7-10 business days

Australia, New Zealand and Oceania: 8-12 business days

Asia Pacific: 8-12 business days

 

Returns & exchanges

We gladly accept returns and exchanges

Contact us within: 14 days of delivery

Ship items back within: 21 days of delivery

We don't accept cancellations

But please contact us if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

"Custom or personalized orders"

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Payment options

Orders and payments are handled over Etsy.

Etsy keeps your payment information secure. Etsy shops never receive your credit card information.